Privacy Policy

Effective date: 1st January 2023

  1. Our app E-SIMS is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our App. By using the App and setting up an account and by filling in your username and password, you agree to the collection and use of information in accordance with this Policy. In addition, users can only access features which they are authorized to access. 
  1.  Main menu: After the user has logged in to the application, they access a main menu. The main menu allows users to create a new patient and search for already registered patients. If the user has administrative rights, they can also access manage users and input default clinical data from the users and the Clinical data menus respectively. 
  1. Information We Collect: We collect information that you provide to us directly, such as First Name, Last Name, Age, Sex, Marital Status, Occupation, Referred From, District, Ward and Patient Admission Date.
  2. What We Use Your Data For

This is how we use your data and the legal reasons for using it.

  • Providing you with a service

We need your personal information to enter into a contract with you and deliver services. 

If you are the one paying to use our service, we use your financial details to charge you if you use our paid service or buy our products.

We use your health and medical information to provide you with healthcare service, including when it’s in your vital interests. This includes giving you health advice, as well as diagnosis and treatments if you use our clinical services (Call A Doctor service our audio consultation service, where you can talk with one of our medical professionals).

This information is based on:

  • Providing you or planning for healthcare services in our ‘legitimate interest’
  • Performing tasks in the public’s interest
  • Your consent (for example, when you use our service and agree to share information with your doctor)
  • The health and medical information we use includes information from your:
  • Consultations, like notes, recordings, and transcripts
  • Your previous teleconsultation with other doctors
  • We might share this information with other health services. This is so we can give you the right care, including when it’s in your vital interests. These services include:
  • Your doctor or medic, if you use our private service
  • Our clinical service partners
  • Referral services like therapists, pharmacists and hospitals

We use your location to recommend services near you, like pharmacies and hospitals.

Depending on how you access our services, we get your location from your phone, internet browser, IP address or postal address.

4.2 Improving Stre@mline Health Tech services

If you’ve given explicit consent, we use your health and medical information to improve our services, including our artificial intelligence systems. This helps us deliver better healthcare to you and other users of the App.

We remove details that could identify you from this information, such as your name, address and contact details. These are called ‘personal identifiers.


The health and medical information we collect (with your personal identifiers removed) includes information from your:

  • Medical records
  • Consultations, like notes, recordings and transcripts

This doesn’t involve making any decisions which would have a big effect on you. We only use this information to deliver a better experience to you and other App users. This explicit consent relates to when we use your personal data.

4.3 Helping health research

If you’ve given explicit consent, we use your data for health research. For example, to better understand health behaviour, disease risk or health outcomes.

We aim to publish our research results in peer-reviewed journals or by working with academics.

We may conduct research with partner organisations such as universities, ministries of health or other academic institutions.

The type of information we collect includes your:

  • Medical records
  • Consultations, like notes, recordings and transcripts

We remove any details that could identify you from this information. This includes your name, address and contact information.

Our research follows the Declaration of Helsinki ethical principles, which were developed by the World Medical Association.

As part of our research, we may use your contact details to invite you to take part in clinical trials. These trials might be about things like how frequently we give you medicine reminders or what exercise has the greatest impact on mood.

4.4 Using your data when it’s in our ‘legitimate interest’

We sometimes analyse your data and how you use our products to help us manage our business better.

This could be things like fixing bugs in our app, understanding current user trends, or working out what users might want in the future.

This doesn’t involve making any decisions which would have a big effect on you. If this information is used alongside your personal data, we will make sure that our interests never come before your rights.

4.5 Keeping you up to date

We may contact you when marketing our service. This includes sending you product updates, surveys and marketing information. You can opt-in or out at any time by going to ‘Settings’ and ‘Privacy Controls’ in the app. You can also choose if you want to get app notifications in your device settings.

As part of providing you with a healthcare service or public service, we may send you health information by on-app messages, SMS, email or other ways. For example, we may send you public health alert or invite you to book an appointment for free screening programs.

4.6 Regulating the quality and safety of our service

We use your health and medical information for the personalisation of our services, picking trends, disease surveillance, safety, training, regulatory, and compliance purposes.

This means that:

  • If we’re legally required to, or asked by a regulator, we may need to share your information with regulatory bodies like the Ministries of Health, Medicines and Healthcare Products Regulatory Agencies or others within our countries of operations.
  • We may audit how you use our services, for example, to review the quality of results provided by our products.

To detect and prevent fraud, we may need to share your personal and financial information with banks, financial institutions and fraud prevention services.

  • How We Store And Move Your Data

5.1 Personal health and medical information

Your personal health and medical information is stored on secure servers. This includes information like

  • Your health data
  • Your healthcare information received through consultations
  • Information about your medications
  • Any information about a diagnosis of illness or other problems

If you’ve chosen a password or authentication method to access the app, you’re responsible for keeping this password and/or authentication method confidential. Please don’t share it with anyone.

We encrypt data transmitted to and from our app’s websites and portals. Once we have your information, we use strict procedures and security features to try to prevent unauthorized access. We will take all steps reasonably necessary to make sure that your data is treated securely.

5.2 Credit and debit card information

We don’t store any of your credit or debit card information. Payments are processed through a third-party payment provider that follows strict industry data security standards. These are known as Level 1 Payment Card Industry (PCI) data security standards.

Any payments you make are encrypted using SSL technology (which converts the information into code to stop fraud).

Where we store and process your data

Your data may be processed or stored on a secure cloud outside of Uganda (Our markets).

This will always be in line with applicable data protection lawful mechanisms (such as appropriate contractual terms) and subject to strict safeguards.

For further information on how we protect your data if we transfer it outside of the Our markets, contact us by email at: